Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits, excludes or modifies those rights.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll arrange a replacement or a full refund, whichever you prefer, at no cost to you.

The 60-day guarantee on your first tub

60-day guarantee on your first tub, whatever you order. Take it daily until the tub is empty. If you're not glad you did, we'll give you a full refund on that tub.

How it works

1. Take GutNourish daily until your tub is finished.
2. If you're not satisfied, contact us within 60 days of your order date.
3. Tell us your order number. We may ask for brief feedback on your experience, which helps us improve, but it isn't a condition of your refund.
4. We'll process your refund within 5 business days to your original payment method.

There's nothing to return. Please keep or dispose of the empty tub.

What's covered

The 60-day guarantee covers the first tub of any first order (1, 3 or 6 tubs, one-time or subscription). Finish the tub and claim within 60 days of your order date for a full refund on that tub. No return needed. One claim per customer or household.

3- and 6-tub orders: unopened tubs

On 3- and 6-tub orders, the remaining unopened tubs can be returned within 60 days of your order date for a refund on those tubs. You pay return shipping. Contact us to arrange the return.

What's not covered

• Repeat purchases and subsequent subscription deliveries
• Opened tubs, other than the first tub of your first order
• Orders placed more than 60 days ago

This guarantee is offered in addition to, and does not limit, exclude or modify, the consumer guarantees you have under the Australian Consumer Law. If you believe there is a problem with the product itself, such as a damaged or faulty item, contact us regardless of this guarantee and regardless of the 60 day period.

Change of mind

Outside this guarantee and the unopened-tub returns above, we don't offer refunds or exchanges for change of mind.

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Prana Health Food & Organics Pty Ltd
ABN 56 754 797 054
16 Curzon Court, Willetton WA 6155
Contact us