Before you subscribe

When you subscribe, you're agreeing to a recurring order. Before you complete checkout you'll see:

• What you're receiving and how much of it
• The price of each delivery
• How often you'll be charged
• How to change or cancel

Your plan options

Plan	Delivery	Charged
1 tub	Every month, every 5 weeks or every 6 weeks	Each delivery
3 tubs	Every 10 weeks, every 3 months or every 14 weeks	Each delivery
6 tubs	Every 5 months, every 6 months or every 7 months	Each delivery

You choose the size and the delivery interval at checkout, and you can change the interval later from your account.

Shipping is free on all subscription deliveries, whatever the size.

Billing

Your first payment is taken at checkout. After that you'll be charged automatically before each delivery, using the payment method you provided.

We'll email you before every renewal charge, so you always have the chance to change, delay or cancel before you're billed.

All prices are in Australian dollars and include GST.

Your price is locked

The price you subscribe at is the price you keep, for as long as your subscription stays active. If our prices increase, yours won't.

If you cancel and later resubscribe, the current price at that time applies.

Changing your subscription

From your account, without contacting us, you can:

• Change how often your deliveries arrive
• Delay your next delivery by 7, 14 or 28 days
• Skip a delivery, or reschedule it for another date
• Pause your subscription
• Update your payment details
• Cancel

To change your delivery address or the number of tubs, contact us and we'll take care of it for you.

Changes apply to deliveries that haven't been processed yet. If an order has already been processed for dispatch, that delivery will still be sent and charged.

Cancelling

You can cancel at any time from your account. There's no minimum term, no cancellation fee, and no need to phone or email anyone.

Cancellation takes effect immediately for future deliveries. If an order has already been processed for dispatch, that delivery will still be sent and charged.

Your Success System access

Digital access to the GutNourish Success System is included while your subscription is active. If you cancel, your access continues until the end of the subscription period you have already paid for.

If a payment fails

If a payment doesn't go through, we'll email you and try again over the following few days. If it still fails, your subscription will be paused rather than cancelled, so you can resume without losing your locked price.

The 60-day guarantee on your first tub

The 60-day guarantee covers the first tub of any first order (1, 3 or 6 tubs, one-time or subscription). Finish the tub and claim within 60 days of your order date for a full refund on that tub. No return needed. One claim per customer or household. On 3- and 6-tub orders, the remaining unopened tubs can be returned within 60 days of your order date for a refund on those tubs. You pay return shipping. Later deliveries aren't covered. See our Refund Policy for the full terms.

Changes to these terms

If we change these terms, we'll email active subscribers at least 30 days beforehand.

Your rights

These terms don't limit your rights under the Australian Consumer Law.

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Prana Health Food & Organics Pty Ltd
ABN 56 754 797 054
16 Curzon Court, Willetton WA 6155
Contact us